Policy Overview: This Terms of Service agreement policy outlines the protection measures for the company, employees, contractors, and clients. It helps safeguard our company, our team, and our customers against issues in service delivery, licensing liabilities, and intellectual property disputes.
1. Errors and Omissions (E&O) Coverage
Hoot Host does not cover any mistakes, oversights, or errors that may occur in the delivery of our technology services. This includes:
- Unintended service interruptions or errors
- Incorrect website or marketing configurations
- Any failure in product or service delivery that leads to client dissatisfaction or loss
Scope of Coverage:
- Mistakes made during website design, development, marketing, or hosting services
- Website or marketing configuration errors
- Dissatisfaction in website or marketing services
- Customer or client financial loss
2. Delayed or Undelivered Services
Should there be any delays or issues in delivering contracted services, Hoot Host does not offer coverage for:
- Financial losses due to project delays
- Financial losses due to failure to meet milestones as outlined in project agreements
- Disputes related to undelivered services or dissatisfaction in services
- General dissatisfaction in website or marketing services
- General customer or client financial loss
3. Intellectual Property and Media Liability
Hoot Host does not cover intellectual property and licensing liabilities that may arise from content published on client websites or licensed tools being used in a website. This includes:
- Unintentional infringement of copyright, trademarks, or patents
- Legal claims related to user-generated content or website media that violates third-party rights
- Misuse of proprietary software or licensed tools used by clients
4. Independent Contractors and Freelancers
Hoot Host works with independent contractors and freelancers to deliver exceptional services. This policy extends to any mistakes or errors made by these professionals, offering:
- Protection for claims of negligence made by contractors
- Coverage for potential oversights in project management and execution
- Support in dispute resolution related to the quality or delivery of contracted services
Conclusion
This Terms of Service agreement policy offers robust protection to ensure Hoot Host is shielded from potential legal liabilities. While allowing Hoot Host to focus on delivering superior services with appropriate protections for our services and team. Hoot Host explicitly states no coverage or responsibility for intellectual property disputes, licensing liabilities, or delays / issues in delivering services.
Policy Overview: Hoot Host is committed to providing secure hosting and website services. This Technology Cyber Policy outlines the protection measures for the company, employees, contractors, and clients. It helps safeguard our company, our team, and our customers against potential risks, such as cyberattacks and data breaches.
Data Breaches and Cybersecurity Protection
Hoot Host prioritizes the protection of sensitive data by implementing stringent security protocols. However, in the event of a data breach or cyberattack, Hoot Host covers:
- Notification costs for affected clients
- Incident response costs for securing breached systems
Scope of Coverage:
- Client data breaches
- Cyberattacks resulting in downtime or unauthorized access to systems
- Security vulnerabilities in hosting and website management services
Conclusion
This Technology Cyber Policy offers robust protection to ensure Hoot Host is shielded from potential legal liabilities. By covering data breaches this policy provides peace of mind for our customer’s security. While allowing Hoot Host to focus on delivering superior services with appropriate protections for our services and team.
Contract
Hosting / Maintenance / Coaching / Support plan customers are not held to any formal contract term. A hosting / maintenance / coaching / support customer can cancel at any time.
Billing
Customers are billed monthly for their active plan. Customers will typically be billed on the same date every month or aligned to the first day of every month. Adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or resource usage in a monthly term. Customer plans which exceed their standard service time or resource usage in a monthly term will be automatically billed for the additional time or resources used.
Automatic billing is typically processed to the payment method associated with the customer account. Invoicing option available by request.
Annual billing customers are subject to similar billing terms of service based on plan service time and resource usage restrictions.
Website Access
Website access to manage the backend, content, media, and basic functionality is granted to all customers.
Higher level backend and server-level privileges are not granted to customers for administration, security, and performance reasons.
Customers seeking server level access require the Premium Hosting plan or a custom plan, and a direct request must be made to the Hoot Host team. With granted access, a customer may then gain server level control of their website and hosting under a licensed cPanel Litespeed Web Server environment or WPEngine panel.
Customers who request server level access to their hosting environment may still experience limitations with privileges, disk space, SSH, memory, or similar server parameters and tools.
Ownership and Termination
A customer may lose access to the Hoot Host platform and their website if their subscription is cancelled, or if the subscription is terminated for any reason.
Websites hosted or maintained by Hoot Host are completely owned by the business or customer. Unless that website is hosted under a Hoot Host Website Builder plan, in which case Website Builder plan terms and conditions apply. See Website Builder terms and conditions for details.
Cancellation
A customer may cancel their subscription at any time.
If a customer cancels their subscription they will be supplied all core files, databases, code, content, media, and materials owned by their company so they can migrate the website to another provider.
Upon account cancellation Hoot Host reserves the right to remove HootPress (our enhanced version of WordPress) and all premium theme, plugin, extensions, or licensed tools used to build and maintain the website.
Hoot Host is not responsible for any cost associated with cancellation or migration of a website or any associated account tools / features that will be needed to maintain an existing website with a different provider. See Third Party Licensing section for licensing rights and information.
Fees
Cancellation fees are only applicable if there are any passed due fees on a customer account.
A customer will not be granted full privileges to their website or the core files of the website until the determined fees are paid in full.
Once the determined fees are paid in full, migration service off the Hoot Host platform will be provided.
Refunds and Account Credits
Refunds and account credits may take up to 60 days to process.
Hoot Host typically only processes refunds to the financial account on file. If refund to the financial account on file is not possible for security or card expiration reasons, refund via bank transfer is available.
Plan Changes and Downgrades
Existing customers on the Business and Enterprise plans may downgrade to a lower level plan at any time. Server configurations and privileges will vary based on plan changes.
Monthly Hours Per Plan
Each Hoot Host website maintenance and/or website builder plan includes set monthly hours for ongoing services. Monthly hours vary by plan.
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly coaching or support meetings are only provided to website customer by request. All meeting time investment is deducted from customer plan monthly hours total.
Website maintenance task requests are typically completed within 7-10 business days. However in some circumstances, task requests may take up to 30 business days to complete.
Task request timelines are determined based on the available service hours per month of a client account, complexity of the request, Hoot Host team availability, and our current production schedule.
Hoot Host reserves the right to change any plan’s included service hours at any time.
Startup Website Builder (and select legacy Website Builder and Website Maintenance plans) that were active before September 1, 2025 include no monthly support hours for ongoing page edits and design updates or done-for-you CRM and marketing service. Add-on packages or upgrade to Small Business level required.
Add-On Packages
For website updates or related done-for-you services not included in a Hoot Host plan, see our add-on packages.
Third Party Platform Costs
Hoot Host offers no coverage for proprietary platform (Wix, Squarespace, Shopify, HighLevel, HubSpot) plan costs under our Website Maintenance and Support solutions.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
Website Builder Partners:
Startup and Small Business Website Builder plans are custom designed and developed websites using Lovable AI, React, GitHub extensions, and third party tools. Third party tools vary by plan and customer account.
Premium and Enterprise Website Builder plans are custom designed and developed websites using WordPress, WooCommerce, and third party tools. Third party tools vary by plan and customer account.
DIY / AI Website Builder or DIY Website Builder Partners:
DIY Website Builder or DIY Website Builder Platform is a licensed white label tool via HighLevel.
Hoot Host AI Platform:
Hoot Host AI is a proprietary website builder platform built on React, Vite, Vercel, and custom infrastructure / integrations.
HootPress:
HootPress is a proprietary website builder platform built on React, Vite, Vercel, REST API, WordPress, custom WordPress plugins, and custom infrastructure / integrations.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Content Service Partners:
Hoot Host manages content services included in website or marketing plans with ContentComposer and content writing contractor partners.
ContentComposer:
ContentComposer is a proprietary content marketing platform built on React, Vite, Gemini AI, and custom infrastructure / integrations.
CRM Service Partners:
Hoot Host manages the HootCRM platform via HighLevel and third party application integrations.
App and Tool Partners:
Hoot Host manages a suite of custom WordPress plugins, web applications, and marketing tools. All apps and tools are developed, maintained, and hosted by Hoot Host in partnership with select third-parties.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Credit
Hoot Host reserves the right to add our credit link “Website Managed by Hoot Host” to any website currently built, hosted, or maintained by our service.
Contract
Website Builder customers are not held to any formal contract term. A Website Builder customer can cancel at any time.
Billing
Customers are billed monthly for their active plan. Customers will typically be billed on the same date every month or aligned to the first day of every month. Adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or resource usage in a monthly term. Customer plans which exceed their standard service time or resource usage in a monthly term will be automatically billed for the additional time or resources used.
Automatic billing is typically processed to the payment method associated with the customer account. Invoicing option available by request.
Annual billing customers are subject to similar billing terms of service based on plan service time and resource usage restrictions.
Website Access
Website in a Day, Startup Website Builder, and Small Business Website Builder customers are not granted access to manage their website. Access to manage the backend, content, media, and basic functionality is only granted by special request.
Professional Website Builder customers are granted access to manage the backend, content, media, and basic functionality of their website.
Higher level backend privileges are not granted to any Hoot Host customers for administration, security, and performance reasons.
Ownership and Termination
A customer may lose access to the Hoot Host platform and the website built for their business if their subscription is cancelled, or if the subscription is terminated for any reason.
Hoot Host websites are developed so they cannot be transferred to another platform or hosting provider.
Cancellation
A customer may cancel their Website Builder subscription at any time.
If a customer cancels their Website Builder subscription they will be supplied all content, media, and basic materials owned by their company so they can build a new website with another provider.
If a customer wishes to keep the website that was built and hosted by Hoot Host, migration and transfer fees will only apply in the first year (12 renewal billing cycles) of service. After the first year a customer may transfer the website in its entirety to another platform for free. Unless the website was built on our proprietary systems. Only WordPress based websites are available to be transferred to a different platform.
Upon account cancellation Hoot Host reserves the right to remove HootPress (our enhanced version of WordPress) and all premium theme, plugin, or tool licenses used to build and maintain the website.
DIY, AI, Startup, and Small Business Website Builder plans rely on white labeled or proprietary website builder systems and are not available to be migrated to a different provider.
Hoot Host is not responsible for any cost associated with cancellation or migration of a website or any associated account tools / features that will be needed to maintain an existing website with a different provider. See Third Party Licensing section for licensing rights and information.
Migration and Transfer Fees
Migration and transfer fees, if applicable, are determined by date of sign-up, amount of monthly renewals processed, and any passed due fees on a customer account.
A customer will not be granted full privileges to their website or the core files of the website until the determined fees are paid in full.
Once the determined migration and transfer fees are paid in full, migration service off the Hoot Host platform will be provided.
Refunds and Account Credits
Refunds and account credits may take up to 60 days to process.
Hoot Host typically only processes refunds to the financial account on file. If refund to the financial account on file is not possible for security or card expiration reasons, refund via bank transfer is available.
Plan Changes and Downgrades
Existing customers on the Small Business, Professional, and Premium Website Builder plans may not downgrade to a lower level plan for the first year of service. Unless the downgrade has been approved by the Hoot Host team.
Monthly Hours Per Plan
Each Hoot Host website maintenance and/or website builder plan includes set monthly hours for ongoing services. Monthly hours vary by plan.
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly coaching or support meetings are only provided to website customer by request. All meeting time investment is deducted from customer plan monthly hours total.
Website maintenance task requests are typically completed within 7-10 business days. However in some circumstances, task requests may take up to 30 business days to complete.
Task request timelines are determined based on the available service hours per month of a client account, complexity of the request, Hoot Host team availability, and our current production schedule.
Hoot Host reserves the right to change any plan’s included service hours at any time.
Startup Website Builder (and select legacy Website Builder and Website Maintenance plans) that were active before September 1, 2025 include no monthly support hours for ongoing page edits and design updates or done-for-you CRM and marketing service. Add-on packages or upgrade to Small Business level required.
Add-On Packages
For website updates or related done-for-you services not included in a Hoot Host plan, see our add-on packages.
Third Party Licensing
Hoot Host may license third party themes, plugins, or tools for our Website Builder, Website Maintenance, or Website Hosting customers.
While Hoot Host may configure and use third party themes, plugins, and tools in our customer’s website. Hoot Host does not hold responsibility for maintaining the active third party license, or purchasing license renewals. Customers and website owners are responsible for the theme, plugin, or tool licenses used in their website.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
Website Builder Partners:
Startup and Small Business Website Builder plans are custom designed and developed websites using Lovable AI, React, GitHub extensions, and third party tools. Third party tools vary by plan and customer account.
Premium and Enterprise Website Builder plans are custom designed and developed websites using WordPress, WooCommerce, and third party tools. Third party tools vary by plan and customer account.
DIY / AI Website Builder or DIY Website Builder Partners:
DIY Website Builder or DIY Website Builder Platform is a licensed white label tool via HighLevel.
Hoot Host AI Platform:
Hoot Host AI is a proprietary website builder platform built on React, Vite, Vercel, and custom infrastructure / integrations.
HootPress:
HootPress is a proprietary website builder platform built on React, Vite, Vercel, REST API, WordPress, custom WordPress plugins, and custom infrastructure / integrations.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Content Service Partners:
Hoot Host manages content services included in website or marketing plans with ContentComposer and content writing contractor partners.
ContentComposer:
ContentComposer is a proprietary content marketing platform built on React, Vite, Gemini AI, and custom infrastructure / integrations.
CRM Service Partners:
Hoot Host manages the HootCRM platform via HighLevel and third party application integrations.
App and Tool Partners:
Hoot Host manages a suite of custom WordPress plugins, web applications, and marketing tools. All apps and tools are developed, maintained, and hosted by Hoot Host in partnership with select third-parties.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Credit
Hoot Host reserves the right to add our credit link “Website Managed by Hoot Host” to any website currently built, hosted, or maintained by our service.
CRM and Growth or CRM and Growth Solutions includes HootCRM, Hoot Host Growth Tools, Hoot Extensions, and related growth plans or software.
Contract
Customers are not held to any formal contract term. A customer can cancel at any time.
Billing
Customers are billed monthly for their active plan. Customers will typically be billed on the same date every month or aligned to the first day of every month. Adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or resource usage in a monthly term. Customer plans which exceed their standard service time or resource usage in a monthly term will be automatically billed for the additional time or resources used.
Automatic billing is typically processed to the payment method associated with the customer account. Invoicing option available by request.
Annual billing customers are subject to similar billing terms of service based on plan service time and resource usage restrictions.
Access
Platform, app, or tool access to manage standard functionality is granted to all customers.
Higher level backend and server-level privileges are not granted to customers for administration, security, and performance reasons.
Ownership and Termination
A customer may lose access to the Hoot Host platform, apps, or the CRM platform if their subscription is cancelled, or if the subscription is terminated for any reason.
Cancellation
A customer may cancel their CRM, tools, or app subscription at any time.
If a customer cancels their subscription they will be supplied all core files, databases, code, content, media, and materials owned by their company so they can migrate their CRM snapshot and/or tool, or app to another provider.
A HootCRM account may also include third party applications licensed by Hoot Host which may be removed upon customer cancellation.
Hoot Host is not responsible for any cost associated with cancellation or migration of a CRM snapshot, website, or any associated account tools / features that will be needed to maintain an existing website or CRM account with a different provider. See Third Party Licensing section for licensing rights and information.
Fees
Cancellation fees are only applicable if there are any passed due fees on a customer account.
A customer will not be granted full privileges to their CRM account or their website until the determined fees are paid in full.
Once the determined fees are paid in full, migration service off the Hoot Host platform will be provided.
Refunds and Account Credits
Refunds and account credits may take up to 60 days to process.
Hoot Host typically only processes refunds to the financial account on file. If refund to the financial account on file is not possible for security or card expiration reasons, refund via bank transfer is available.
Monthly Hours Per Plan
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly coaching or support meetings are only provided to website or software customers by request. All meeting time investment is deducted from customer plan monthly hours total.
Website maintenance task requests are typically completed within 7-10 business days. However in some circumstances, task requests may take up to 30 business days to complete.
Task request timelines are determined based on the available service hours per month of a client account, complexity of the request, Hoot Host team availability, and our current production schedule.
Hoot Host reserves the right to change any plan’s included service hours at any time.
Add-On Packages
For website updates or related done-for-you services not included in a Hoot Host plan, see our add-on packages.
Third Party Licensing
Hoot Host may license third party themes, plugins, applications, or tools for our Website Builder, Website Maintenance, CRM and Growth, or Website Hosting customers.
Hoot Host does not hold responsibility for maintaining the active third party license, or purchasing license renewals. Customers are responsible for the theme, plugin, application, or tool licenses used in their CRM account or website.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
Website Builder Partners:
Startup and Small Business Website Builder plans are custom designed and developed websites using Lovable AI, React, GitHub extensions, and third party tools. Third party tools vary by plan and customer account.
Premium and Enterprise Website Builder plans are custom designed and developed websites using WordPress, WooCommerce, and third party tools. Third party tools vary by plan and customer account.
DIY / AI Website Builder or DIY Website Builder Partners:
DIY Website Builder or DIY Website Builder Platform is a licensed white label tool via HighLevel.
Hoot Host AI Platform:
Hoot Host AI is a proprietary website builder platform built on React, Vite, Vercel, and custom infrastructure / integrations.
HootPress:
HootPress is a proprietary website builder platform built on React, Vite, Vercel, REST API, WordPress, custom WordPress plugins, and custom infrastructure / integrations.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Content Service Partners:
Hoot Host manages content services included in website or marketing plans with ContentComposer and content writing contractor partners.
ContentComposer:
ContentComposer is a proprietary content marketing platform built on React, Vite, Gemini AI, and custom infrastructure / integrations.
CRM Service Partners:
Hoot Host manages the HootCRM platform via HighLevel and third party application integrations.
App and Tool Partners:
Hoot Host manages a suite of custom WordPress plugins, web applications, and marketing tools. All apps and tools are developed, maintained, and hosted by Hoot Host in partnership with select third-parties.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Credit
Hoot Host reserves the right to add our credit link “Website Managed by Hoot Host” to any website currently built, hosted, or maintained by our service.
“Customer” or “Customers” or “Client” or “Clients” refers to an individual or business who is enrolled in a Hoot Host subscription plan.
“Website Hosting” or “Managed Website Hosting” refers to website hosting services being managed by our strategic infrastructure partners Google Cloud, Cloudflare, Hosting, and WPEngine.
“HootPress” refers to our customized version of WordPress including a modernized interface built on custom plugins and a React third party system with custom organization of WordPress features and premium plugins / tools integrated. Premium plugins and tools vary by website.
“HootCRM” refers to our CRM and marketing platform via HighLevel and additional third party application integrations. Third party application integrations vary by customer account. Hoot Host internally determines included features and integrations based on current standards and our plan variations.
“Hoot Host App” refers to the application on iOS and Android managed and licensed under the HighLevel platform.
“DIY Website Builder” or “Website Builder Platform” refers to our Website Builder tool via HighLevel. HighLevel Website Builder is a licensed white label tool for use by Hoot Host customers.
“AI” or “Hoot Host AI” or “AI Website Builder” refers to websites that are custom designed, developed, or maintained by Hoot Host using third party tools like Lovable AI, React, Vite, Vercel, or our proprietary website builder systems.
“Google Cloud + LiteSpeed” refers to a LiteSpeed Web Server configured via Google Cloud. VM instance and technical resources vary by plan or customer website.
In WordPress specific products “LiteSpeed” may refer to OpenLiteSpeed-WordPress or a Litespeed Web Server.
“Litespeed Web Server” refers to Litespeed configured servers managed by Hosting. Including Litespeed, Quic, Cloudflare, NVMe SSD storage, cPanel, and similar modern hosting standards.
“Google Cloud and LiteSpeed upgrades available.” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to compute-optimized hosting plans.
“Google Cloud” refers to website hosting. VM instance and technical resources vary.
“Scalable Series / Machine Type” and “Scalable Technical Resources” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to more sufficient Series / Machine Type / VM instance without incurring upgrade fees.
“Google SEO Essentials” refers to technical configurations to ensure the website is able to be crawled and indexed by Google. Including verification of domain ownership and sitemaps with Google, installation of Google Analytics and Search Console, and standard configurations for search engine optimization.
Hoot Host internally determines included Google SEO Essentials based on current Google standards and our plan variations. Google SEO Essentials does not include ongoing on-page, off-site, technical, or content optimization services.
Hoot Host and Hoot.Page incorporate “Google SEO Essentials” as part of our commitment to aligning our solutions with current industry standards, including those established by Google, Bing, and AI search platforms. While we strive to provide the tools and technical infrastructure necessary to meet these evolving standards, Hoot Host and Hoot.Page do not guarantee specific indexing status, visibility, or rankings. All ranking and indexing decisions are controlled independently by the respective search or AI platforms and change regularly; therefore, Hoot Host and Hoot.Page shall not be held liable for fluctuations or omissions in search performance.
“HootSEO” refers to our proprietary SEO optimization platform. This platform helps to improve a website’s on-page / technical SEO standards, content optimization, keyword analysis, and related configurations for ideal search engine optimization.
“ContentComposer” refers to our proprietary AI content marketing platform. This platform leverages custom parameters with Gemini AI to create website content, media, marketing materials, and related content marketing output.
“Hoot Extensions” or “Hoot Host Extensions” or “Hoot Extensions Bundle” refers to our suite of proprietary and white label free or premium apps, plugins, software add-ons.
Hoot Host is a registered One Tree Planted Reforestation Business Partner. Hoot Host is committed to donating $10 USD to plant 10 trees with One Tree Planted, a 501(c)3 non-profit organization, per specified online sale.
This donation program only applies to the initial sign up sale of:
• Enterprise Maintenance Plan
• Premium Website Builder
From each of these plans initial sign up rate, $10 USD will be donated to One Tree Planted to plant 10 trees.