Contract
Hosting and Maintenance plan customers are not held to any formal contract term. A hosting or maintenance customer can cancel at any time.
Billing
Hosting and Maintenance plan customers are billed monthly for their active plan. Customers will typically be billed on the same date every month, however adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or hosting resource usage in a monthly term. Hosting or maintenance plans which exceed their base rate will be billed for the additional time or resources used.
Website Access
Website access to manage the backend, content, media, and basic functionality is granted to all customers.
Higher level backend and server-level privileges are not granted to customers for administration, security, and performance reasons.
Customers seeking server level access require the Premium Hosting plan or a custom plan, and a direct request must be made to the Hoot Host team. With granted access, a customer may then gain server level control of their website and hosting under a licensed cPanel Litespeed Web Server environment or WPEngine panel.
Customers who request server level access to their hosting environment may still experience limitations with privileges, disk space, SSH, memory, and similar server parameters and tools.
Ownership and Termination
A customer may lose access to the Hoot Host platform and their website if their subscription is cancelled, or if the subscription is terminated for any reason.
Websites hosted or maintained by Hoot Host are completely owned by the business or customer. Unless that website is hosted under a Hoot Host Website Builder plan, in which case plan terms and conditions apply. See Website Builder terms and conditions for details.
Cancellation
A customer may cancel their hosting or maintenance subscription at any time.
If a customer cancels their subscription they will be supplied all core files, databases, code, content, media, and materials owned by their company so they can migrate the website to another provider.
Upon account cancellation Hoot Host reserves the right to remove HootPress (our enhanced version of WordPress) and all premium theme, plugin, or tool licenses used to build and maintain the website. See Third Party Licensing section for licensing rights and information.
Fees
Cancellation fees are only applicable if there are any passed due fees on a customer account.
A customer will not be granted full privileges to their website or the core files of the website until the determined fees are paid in full.
Once the determined fees are paid in full, migration service off the Hoot Host platform will be provided free of charge.
Plan Changes and Downgrades
Existing customers on the Business and Enterprise plans may downgrade to a lower level plan at any time. Server configurations and privileges will vary based on plan changes.
Monthly Hours Per Plan
Each Hoot Host website maintenance and/or website builder plan includes set monthly hours for ongoing services. Monthly hours vary by plan.
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly strategy meetings are only provided to website customer by request. Strategy meeting time investment is deducted from customer plan monthly hours total.
Website maintenance task requests may take 3-5 business days based on the assigned Hoot Expert availability and our current production schedule. In rare cases, some website tasks may take up to 30 business days to complete.
Hoot Host reserves the right to change any plan’s included service hours at any time.
Third Party Licensing
Hoot Host may license third party themes, plugins, or tools for our Website Builder, Website Maintenance, or Website Hosting customers.
While Hoot Host may configure and use third party themes, plugins, and tools in our customer’s website. Hoot Host does not hold responsibility for maintaining the active third party license, or purchasing license renewals. Customers and website owners are responsible for the theme, plugin, or tool licenses used in their website.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
AI Website Builder Partners:
The Hoot Host HootPress AI Website Builder is a licensed white label tool via GoHighLevel.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Blog Boost Service Partners:
Hoot Host manages Blog Boost and blogging services included in website or marketing plans with Emplibot, ChatGPT, and content writing contractors.
CRM Service Partners:
Hoot Host manages the HootCRM platform via GoHighLevel and third party application integrations.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Definitions
“Website Hosting” or “Managed Website Hosting” refers to website hosting services being managed by our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
“HootPress” refers to our customized version of WordPress including a modernized interface with custom organization of WordPress features and premium plugins / tools integrated. Premium plugins and tools vary by website.
“HootCRM” refers to our CRM and marketing platform via GoHighLevel and additional third party application integrations. Third party application integrations vary by customer account. Hoot Host internally determines included features and integrations based on current standards and our plan variations. The Hoot Host app on iOS and Android is managed and licensed under the GoHighLevel platform.
“AI Website Builder” refers to our AI Website Builder tool via GoHighLevel. GoHighLevel AI Website Builder is a licensed white label tool for use by Hoot Host customers.
“Google Cloud + LiteSpeed” refers to a LiteSpeed Web Server configured via Google Cloud. VM instance and technical resources vary by plan or customer website.
In WordPress specific products “LiteSpeed” may refer to OpenLiteSpeed-WordPress or a Litespeed Web Server.
“Litespeed Web Server” refers to Litespeed configured servers managed by A2 Hosting. Including Litespeed, Quic, Cloudflare, NVMe SSD storage, cPanel, and similar modern hosting standards.
“Google Cloud C2 and LiteSpeed upgrades available.” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to compute-optimized hosting plans.
“Google Cloud C2” refers to compute-optimized hosting. VM instance and technical resources vary.
“Scalable Series / Machine Type” and “Scalable Technical Resources” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to more sufficient Series / Machine Type / VM instance without incurring upgrade fees.
“Google SEO Essentials” refers to technical configurations to ensure the website is able to be crawled and indexed by Google. Including verification of domain ownership and sitemaps with Google, installation of Google Analytics and Search Console, and standard configurations for search engine optimization. Hoot Host internally determines included Google SEO Essentials based on current Google standards and our plan variations. Google SEO Essentials does not include ongoing on-page, off-site, technical, or content optimization services. For ongoing search engine optimization services, our separate HootSEO package is required.
“Ongoing Search Engine Optimization” and “HootSEO” refers to our package of premium and ongoing search engine optimization services. These ongoing services improve the website’s on-page / off-site / technical SEO standards, content optimization, keyword analysis, and related configurations for ideal search engine optimization. HootSEO is a separate add-on marketing service and is not included in any Website Builder or Maintenance plan.
One Tree Planted Business Partnership
Hoot Host is a registered One Tree Planted Reforestation Business Partner. Hoot Host is committed to donating $10 USD to plant 10 trees with One Tree Planted, a 501(c)3 non-profit organization, per specified online sale. This donation program only applies to the initial sign up sale of: Professional Maintenance Plan, Enterprise Maintenance Plan, Professional Website Builder, Premium Website Builder. From each of these plans initial sign up rate, $10 USD will be donated to One Tree Planted to plant 10 trees.
Contract
Website Builder customers are not held to any formal contract term. A Website Builder customer can cancel at any time.
Billing
Website Builder plan customers are billed monthly for their active plan. Customers will typically be billed on the same date every month, however adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or hosting resource usage in a monthly term. Website plans which exceed their base rate will be billed for the additional time or resources used.
Website Access
Website access to manage the backend, content, media, and basic functionality is granted to all customers.
Higher level backend privileges are not granted to customers for administration, security, and performance reasons.
Ownership and Termination
A customer may lose access to the Hoot Host platform and the website built for their business if their subscription is cancelled, or if the subscription is terminated for any reason.
Hoot Host websites are developed so they cannot be transferred to another platform or hosting provider without approval.
Cancellation
A customer may cancel their Website Builder subscription at any time.
If a customer cancels their Website Builder subscription they will be supplied all content, media, and basic materials owned by their company so they can build a new website with another provider.
If a customer wishes to keep the website that was built and hosted by Hoot Host, migration and transfer fees will only apply in the first year (12 renewal billing cycles) of service. After the first year a customer may transfer the website in its entirety to another platform for free.
Upon account cancellation Hoot Host reserves the right to remove HootPress (our enhanced version of WordPress) and all premium theme, plugin, or tool licenses used to build and maintain the website. See Third Party Licensing section for licensing rights and information.
Migration and Transfer Fees
Migration and transfer fees, if applicable, are determined by date of sign-up, amount of monthly renewals processed, and any passed due fees on a customer account.
A customer will not be granted full privileges to their website or the core files of the website until the determined fees are paid in full.
Once the determined migration and transfer fees are paid in full, migration service off the Hoot Host platform will be provided free of charge.
Plan Changes and Downgrades
Existing customers on the Business and Premium Website Builder plans may not downgrade to a lower level plan for the first year of service. Unless the downgrade has been approved by the Hoot Host team.
Monthly Hours Per Plan
Each Hoot Host website maintenance and/or website builder plan includes set monthly hours for ongoing services. Monthly hours vary by plan.
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly strategy meetings are only provided to website customer by request. Strategy meeting time investment is deducted from customer plan monthly hours total.
Website maintenance task requests may take 3-5 business days based on the assigned Hoot Expert availability and our current production schedule. In rare cases, some website tasks may take up to 30 business days to complete.
Third Party Licensing
Hoot Host may license third party themes, plugins, or tools for our Website Builder, Website Maintenance, or Website Hosting customers.
While Hoot Host may configure and use third party themes, plugins, and tools in our customer’s website. Hoot Host does not hold responsibility for maintaining the active third party license, or purchasing license renewals. Customers and website owners are responsible for the theme, plugin, or tool licenses used in their website.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
AI Website Builder Partners:
The Hoot Host HootPress AI Website Builder is a licensed white label tool via GoHighLevel.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Blog Boost Service Partners:
Hoot Host manages Blog Boost and blogging services included in website or marketing plans with Emplibot, ChatGPT, and content writing contractors.
CRM Service Partners:
Hoot Host manages the HootCRM platform via GoHighLevel and third party application integrations.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Definitions
“Website Hosting” or “Managed Website Hosting” refers to website hosting services being managed by our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
“HootPress” refers to our customized version of WordPress including a modernized interface with custom organization of WordPress features and premium plugins / tools integrated. Premium plugins and tools vary by website.
“HootCRM” refers to our CRM and marketing platform via GoHighLevel and additional third party application integrations. Third party application integrations vary by customer account. Hoot Host internally determines included features and integrations based on current standards and our plan variations. The Hoot Host app on iOS and Android is managed and licensed under the GoHighLevel platform.
“AI Website Builder” refers to our AI Website Builder tool via GoHighLevel. GoHighLevel AI Website Builder is a licensed white label tool for use by Hoot Host customers.
“Google Cloud + LiteSpeed” refers to a LiteSpeed Web Server configured via Google Cloud. VM instance and technical resources vary by plan or customer website.
In WordPress specific products “LiteSpeed” may refer to OpenLiteSpeed-WordPress or a Litespeed Web Server.
“Litespeed Web Server” refers to Litespeed configured servers managed by A2 Hosting. Including Litespeed, Quic, Cloudflare, NVMe SSD storage, cPanel, and similar modern hosting standards.
“Google Cloud C2 and LiteSpeed upgrades available.” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to compute-optimized hosting plans.
“Google Cloud C2” refers to compute-optimized hosting. VM instance and technical resources vary.
“Scalable Series / Machine Type” and “Scalable Technical Resources” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to more sufficient Series / Machine Type / VM instance without incurring upgrade fees.
“Google SEO Essentials” refers to technical configurations to ensure the website is able to be crawled and indexed by Google. Including verification of domain ownership and sitemaps with Google, installation of Google Analytics and Search Console, and standard configurations for search engine optimization. Hoot Host internally determines included Google SEO Essentials based on current Google standards and our plan variations. Google SEO Essentials does not include ongoing on-page, off-site, technical, or content optimization services. For ongoing search engine optimization services, our separate HootSEO package is required.
“Ongoing Search Engine Optimization” and “HootSEO” refers to our package of premium and ongoing search engine optimization services. These ongoing services improve the website’s on-page / off-site / technical SEO standards, content optimization, keyword analysis, and related configurations for ideal search engine optimization. HootSEO is a separate add-on marketing service and is not included in any Website Builder or Maintenance plan.
One Tree Planted Business Partnership
Hoot Host is a registered One Tree Planted Reforestation Business Partner. Hoot Host is committed to donating $10 USD to plant 10 trees with One Tree Planted, a 501(c)3 non-profit organization, per specified online sale. This donation program only applies to the initial sign up sale of: Professional Maintenance Plan, Enterprise Maintenance Plan, Professional Website Builder, Premium Website Builder. From each of these plans initial sign up rate, $10 USD will be donated to One Tree Planted to plant 10 trees.
CRM and Growth or CRM and Growth Solutions includes HootCRM, HootSocial, HootSEO, and Blog Boost plans.
Contract
CRM and Growth plan customers are not held to any formal contract term. A customer can cancel at any time.
Billing
CRM and Growth plan customers are billed monthly for their active plan. Customers will typically be billed on the same date every month, however adjusted billing dates may occur due to calendar, account changes, or resource usage per month.
Hoot Host uses resource usage billing (also known as metered billing or consumption billing) for additional service time or resource usage in a monthly term. CRM and Growth plans which exceed their base rate will be billed for the additional time or resources used.
Access
CRM platform or website access to manage the backend, content, media, and basic functionality is granted to all customers.
Higher level backend and server-level privileges are not granted to customers for administration, security, and performance reasons.
Ownership and Termination
A customer may lose access to the Hoot Host platform and the CRM platform if their subscription is cancelled, or if the subscription is terminated for any reason.
Cancellation
A customer may cancel their CRM and Growth subscription at any time.
If a customer cancels their subscription they will be supplied all core files, databases, code, content, media, and materials owned by their company so they can migrate their CRM snapshot and/or website to another provider.
Upon account cancellation Hoot Host reserves the right to remove HootPress (our enhanced version of WordPress) and all premium theme, plugin, or tool licenses used to build and maintain the website. See Third Party Licensing section for licensing rights and information.
A HootCRM account may also include third party applications licensed by Hoot Host which may be removed upon customer cancellation.
Fees
Cancellation fees are only applicable if there are any passed due fees on a customer account.
A customer will not be granted full privileges to their CRM account or their website until the determined fees are paid in full.
Once the determined fees are paid in full, migration service off the Hoot Host platform will be provided free of charge.
Monthly Hours Per Plan
Monthly hours are managed by the individual Hoot Expert assigned to each customer account. Monthly reports are only provided to website customer by request.
Monthly strategy meetings are only provided to website customer by request. Strategy meeting time investment is deducted from customer plan monthly hours total.
Monthly maintenance task requests may take 3-5 business days based on the assigned Hoot Expert availability and our current production schedule. In rare cases, some website tasks may take up to 30 business days to complete.
Third Party Licensing
Hoot Host may license third party themes, plugins, applications, or tools for our Website Builder, Website Maintenance, CRM and Growth, or Website Hosting customers.
Hoot Host does not hold responsibility for maintaining the active third party license, or purchasing license renewals. Customers are responsible for the theme, plugin, application, or tool licenses used in their CRM account or website.
Third Party Service Partners
Hosting Service Partners:
Hoot Host manages website hosting services with our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
Hoot Host determines the infrastructure environment based on plan specific or customer account specific requirements.
Hoot Host reserves the right to transition a customer website to a different infrastructure partner environment at any time based on required resources or hosting configuration needs per customer account.
AI Website Builder Partners:
The Hoot Host HootPress AI Website Builder is a licensed white label tool via GoHighLevel.
Email Service Partners:
Hoot Host manages customer email accounts via Google Workspace.
Blog Boost Service Partners:
Hoot Host manages Blog Boost and blogging services included in website or marketing plans with Emplibot, ChatGPT, and content writing contractors.
CRM Service Partners:
Hoot Host manages the HootCRM platform via GoHighLevel and third party application integrations.
Hoot Host internally determines third party service partners and reserves the right to change service partnerships or announce new partnerships without customer approval.
Definitions
“Website Hosting” or “Managed Website Hosting” refers to website hosting services being managed by our strategic infrastructure partners Google Cloud, Cloudflare, A2 Hosting, and WPEngine.
“HootPress” refers to our customized version of WordPress including a modernized interface with custom organization of WordPress features and premium plugins / tools integrated. Premium plugins and tools vary by website.
“HootCRM” refers to our CRM and marketing platform via GoHighLevel and additional third party application integrations. Third party application integrations vary by customer account. Hoot Host internally determines included features and integrations based on current standards and our plan variations. The Hoot Host app on iOS and Android is managed and licensed under the GoHighLevel platform.
“AI Website Builder” refers to our AI Website Builder tool via GoHighLevel. GoHighLevel AI Website Builder is a licensed white label tool for use by Hoot Host customers.
“Google Cloud + LiteSpeed” refers to a LiteSpeed Web Server configured via Google Cloud. VM instance and technical resources vary by plan or customer website.
In WordPress specific products “LiteSpeed” may refer to OpenLiteSpeed-WordPress or a Litespeed Web Server.
“Litespeed Web Server” refers to Litespeed configured servers managed by A2 Hosting. Including Litespeed, Quic, Cloudflare, NVMe SSD storage, cPanel, and similar modern hosting standards.
“Google Cloud C2 and LiteSpeed upgrades available.” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to compute-optimized hosting plans.
“Google Cloud C2” refers to compute-optimized hosting. VM instance and technical resources vary.
“Scalable Series / Machine Type” and “Scalable Technical Resources” refers to standard hosting plans being managed by Litespeed Web Servers or Google Cloud General Purpose that can be upgraded to more sufficient Series / Machine Type / VM instance without incurring upgrade fees.
“Google SEO Essentials” refers to technical configurations to ensure the website is able to be crawled and indexed by Google. Including verification of domain ownership and sitemaps with Google, installation of Google Analytics and Search Console, and standard configurations for search engine optimization. Hoot Host internally determines included Google SEO Essentials based on current Google standards and our plan variations. Google SEO Essentials does not include ongoing on-page, off-site, technical, or content optimization services. For ongoing search engine optimization services, our separate HootSEO package is required.
“Ongoing Search Engine Optimization” and “HootSEO” refers to our package of premium and ongoing search engine optimization services. These ongoing services improve the website’s on-page / off-site / technical SEO standards, content optimization, keyword analysis, and related configurations for ideal search engine optimization. HootSEO is a separate add-on marketing service and is not included in any Website Builder or Maintenance plan.
One Tree Planted Business Partnership
Hoot Host is a registered One Tree Planted Reforestation Business Partner. Hoot Host is committed to donating $10 USD to plant 10 trees with One Tree Planted, a 501(c)3 non-profit organization, per specified online sale. This donation program only applies to the initial sign up sale of: Professional Maintenance Plan, Enterprise Maintenance Plan, Professional Website Builder, Premium Website Builder. From each of these plans initial sign up rate, $10 USD will be donated to One Tree Planted to plant 10 trees.
Policy Overview: Hoot Host is committed to providing reliable, secure, and innovative website development, hosting, and maintenance services. This Technology Cyber Policy outlines the protection measures for the company, employees, contractors, and clients. It helps safeguard our company, our team, and our customers against potential risks, such as errors in service delivery, cyberattacks, data breaches, and intellectual property disputes.
1. Errors and Omissions (E&O) Coverage
Hoot Host covers any mistakes, oversights, or negligence that may occur in the delivery of our technology services. This includes:
- Unintended service interruptions or errors
- Incorrect website configurations
- Any unintentional failure in product or service delivery that leads to client dissatisfaction or loss
Scope of Coverage:
- Mistakes made during website design, development, and hosting services
- Negligence in service
2. Data Breaches and Cybersecurity Protection
Hoot Host prioritizes the protection of sensitive data by implementing stringent security protocols. However, in the event of a data breach or cyberattack, Hoot Host covers:
- Notification costs for affected clients
- Incident response costs for securing breached systems and preventing further damage
Scope of Coverage:
- Client data breaches, including personal and financial information
- Cyberattacks resulting in downtime or unauthorized access to systems
- Security vulnerabilities in hosting and website management services
3. Intellectual Property and Media Liability
Hoot Host does not cover intellectual property and media-related liabilities that may arise from content published on client websites. This includes:
- Unintentional infringement of copyright, trademarks, or patents
- Legal claims related to user-generated content or website media that violates third-party rights
- Misuse of proprietary software or licensed tools provided to clients
4. Delayed or Undelivered Services
Should there be any delays or issues in delivering contracted services, Hoot Host does not offer coverage for:
- Losses due to project delays beyond the stipulated timeframe
- Losses due to failure to meet milestones as outlined in project agreements
- Disputes related to undelivered services impacting client operations
5. Independent Contractors and Freelancers
Hoot Host works with independent contractors and freelancers to deliver exceptional services. This policy extends to any mistakes or errors made by these professionals, offering:
- Protection for claims of negligence made by contractors
- Coverage for potential oversights in project management and execution
- Support in dispute resolution related to the quality or delivery of contracted services
Conclusion
This Technology Cyber Policy offers robust protection to ensure Hoot Host is shielded from potential legal liabilities. By covering errors / omissions and data breaches this policy provides peace of mind for our customer’s security. While allowing Hoot Host to focus on delivering superior services with appropriate protections for our services and team. Hoot Host explicitly states no coverage or responsibility for intellectual property disputes, media / licensing related liabilities, or delays / issues in delivering contracted services.